admin account confusion
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I recently purchased a business & accompanying website from someone who wanted to retire and was not particularly computer literate. She made me an administrator site for the website, and I’m able to log in and edit everything, etc., everything seemed fine. However wordpress.com does not recognize these credentials, which is preventing me from downloading woocommerce extensions and other plug ins. I have now made a wordpress account but I am not sure how to link it and the website. Please help! I was competent at websites once, but that was many years ago, and I’m not sure how best to deal with this.
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
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Hi,
It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.
We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:
https://wordpress.org/support/forums/
Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.
If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:
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However…
Allow me to use this opportunity to say that if you WERE hosted here at WordPress.com, you would have access to 24/7 WordPress specific assistance from a world-class support team and we could likely get this sorted out for you.
https://wordpress.com/pricing/
We have a guide to help move your site to WordPress.com here and our support team can also assist:
https://wordpress.com/support/moving-from-self-hosted-wordpress-to-wordpress-com/
Please let us know if you have any questions about WordPress.com, our plans, or our features.
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