Admin account seems to have been deleted

• 

  gracetheyumclub · Member · Feb 4, 2021 at 11:06 pm

  • Copy link
  • Add topic to favorites

  Hi used a plugin called WP Reset to reset my website as I wanted to completely redesign it, and it has deleted my access to my website admin completely and my URL is just a white blank page! Please help! Website is theyumclub.com

• 

  staff-totoro · Staff · Feb 5, 2021 at 2:35 am

  • Copy link

  Hi there,

  The site theyumclub.com appears to be a self-hosted WordPress (also called “.org”) site hosted on Bluehost Web Hosting, and not a site hosted on our WordPress.com service.

  You can confirm here: https://gwhois.org/theyumclub.com+dns

  To clarify, we are not the only providers of WordPress sites, and Bluehost also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

  You can find support for your self-hosted WordPress site here: https://wordpress.org/support/forums/

  You may also wish to contact your host’s support team for more assistance.

  Hope that points you in the right direction!

• 

  staff-totoro · Staff · Feb 5, 2021 at 2:38 am

  • Copy link

  Hi again,

  I forgot to mention that we offer support for all sites hosted on WordPress.com. If you wish you can migrate your site to be hosted with us, and from that point forward we are happy to help answer any questions you have about your site.

  Hope this helps!