Admin bar notifications bell

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  whatabusiness · Member · Nov 12, 2015 at 1:00 am

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  I’m stuck and can’t find an answer/solution. I hope someone can help, please.

  I do not receive notifications on the ‘admin bar Bell’ when someone ‘likes’ and comments on my blog . The email notifications seem to be working okay which is how I know that someone has liked or
  commented.

  But I don’t understand why the Bell notification has stopped working.

  Here’s what I’ve done to try to fix it:
  cleared cache a few times over a period of a couple of weeks
  refresh browser a few times
  scanned computer for virus – it’s all good

  I would appreciate some help. Thank you!

  The blog I need help with is: (visible only to logged in users)

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  kasturika · Member · Nov 12, 2015 at 4:19 pm

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  Facing a similar problem with the web dashboard. The notifications icon do not indicate new notifications. However, on clicking the notifications bell, the details are accurate.

  The Android app notifications also seem to be off. While the push notification works, the bell icon doesn’t indicate new notifications. On certain posts, the notifications won’t open. One particular notification showed up right at the top, despite being several days old.

  The number of likes on one particular post showed up as 266666666 (as flattering as that number sounds, it is incorrect).

  Hope the bug is resolved soon.

  Thanks!

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  whatabusiness · Member · Nov 26, 2015 at 8:57 pm

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  I’m still not receiving ‘likes’ notifications in the admin bar bell. But I do receive notifications via email.

  All the notification settings are correct, I’ve double checked. I’ve also cleared the cache and reset the browser several times.

  Can anyone please help me? I’d appreciate it. Thanks!

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  timethief · Member · Nov 26, 2015 at 8:59 pm

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  You need to do a Browser Connectivity Check please.

  In order to help you Staff need to know your specific computing environment details. Please work through what follows and report back.
  1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.
  2. If you are using an IE browser in compatibility mode please disable that mode. http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view
  3. If you are running one of the browsers and versions listed at http://browsehappy.com/
  (a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
  If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
  http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
  http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm
  (b) Make sure that you have both third-party cookies enabled and JavaScript enabled
  http://en.support.wordpress.com/third-party-cookies/
  http://www.google.com/adsense/support/bin/answer.py?answer=12654
  (c) Disable all browser extensions or add-ons temporarily. Know also that security and firewall programs and programs that run incognito mode may need to be temporarily disabled as well.
  (d) Try enabling HTTPS: http://en.support.wordpress.com/https/
  Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions
  4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.
  5. Try using another browser.
  6. If you are not successful please provide this info:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/
  (c) Exactly what you experience including exactly what any error reports you receive state.
  (d) Screenshots can be helpful. You can use http://snag.gy/ to share screenshots and link to them here. If you use the WordPress.com guide for screenshots http://en.support.wordpress.com/make-a-screenshot/ you can and upload it to your Media Library, and return to this thread to provide the file name so Staff can examine it.

  Then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  whatabusiness · Member · Nov 27, 2015 at 3:50 am

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  Thanks Timethief for your instructions.

  So I think I’ve narrowed the problem down. It has something to do with https and Firefox. Will troubleshoot it further on the weekend.