Admin Change Help

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  fisscosupply · Member · May 31, 2022 at 2:48 pm

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  Hello, we have been trying to change the admin email of this site for a while now and it hasn’t been able to work. It says that it sent an email to the new admin email but we have not received the admin email change ever. I’m not for sure why the email isn’t sending to us/coming through, but is there anyway anyone could help with that?

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · May 31, 2022 at 10:31 pm

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  Hi there, I’m sorry to hear you’re having trouble with your site, but it’s not a site hosted here at WordPress.com.

  Instead, it’s using the software from https://wordpress.org and hosted with GoDaddy.

  Because WordPress.com and WordPress.org are two different entities https://wordpress.com/support/com-vs-org/ we cannot directly assist with this.

  WordPress.org has complete documentation at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  With that said, it sounds like your hosting provider has disabled PHP’s mail() function, which WordPress uses to send you email notifications and is also used by contact form plugins and more.

  This is a common safeguard employed by hosting providers when they suspect that another customer on the same server is sending spam emails directly from the server.

  Another alternative is that PHP’s mail() function is still active, but spammer activity from the server has already caused any email sent from it to be blocklisted. This would result in the emails being sent but never received by any email address with basic anti-spam capabilities.

  You can check this by leaving a comment on your site and checking if you receive an email. Another alternative would be to use the Health Check plugin and send yourself a test email from the plugin’s Tools tab to see if it works.

  If you didn’t receive a test email, you could try using an SMTP plugin to configure your WordPress site to use your email’s outgoing mail server instead of PHP’s mail() function.