Admin Dashboard for this site

• 

  bradmotion · Member · Sep 26, 2021 at 1:01 am

  • Copy link
  • Add topic to favorites

  I am trying to update the pages for this site but it seems I have lost access to the original dashboard to edit pages and plugins. Where can I relaunch or reload this?

  Site: https://motionworks-learning.com.
  WP.com: Yes
  Correct account: Yes

• 

  storygenie5 · Member · Sep 26, 2021 at 3:16 am

  • Copy link

  Are you using wordpress.com or wordpress.org?

• 

  aisajib · Member · Sep 26, 2021 at 8:25 am

  • Copy link

  Hi there!

  I can see that the site is on a different WordPress.com account. As there are paid subscriptions on that site, the easiest way to restore access to the account is to do the following:

  1. Locate the transaction ID for payments made from the other account to WordPress.com. You can locate that on your credit card statement, for example.
  2. Send the transaction ID via the account recovery form. Do not post the transaction ID on this forum.

  We’ll get back to you via email to help you gain access to the correct account after you send us the transaction ID.

  Regards