Admin edited posts don’t appear updated in authors editing console
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Hello, I’ve been facing a strange problem in my blog. Here’s the description of the problem step by step.
1. An author posts a post in my blog.
2. I as an admin edit that post.
3. The post is updated and appears perfectly in website.
4. The author decides to add something to it so he tries to edit that post.
5. In his editing panel the post appears without the admin edits (of stage 2). It appears as the version the author last posted (stage 1)
6. The author updates the post but now the admin edits are completely missing and its a mess.
How can we solve it? -
Hi there!
Just to confirm, we’re talking about your site gaudatantra.wordpress.com, is that correct?
It sounds like the changes are not synchronized. I wonder if the author had the post opened at all times?
Could you share a link to a post where this happens? I’d like to check the post revisions. -
Just to confirm, we’re talking about your site gaudatantra.wordpress.com, is that correct?
Correct.
I wonder if the author had the post opened at all times?
I’m afraid that’s not the case here.
Could you share a link to a post where this happens? I’d like to check the post revisions.
Yes, actually it has happened a couple of times.
1. This is the first link where it is currently missing the admin edits
https://gaudatantra.wordpress.com/2021/04/20/%e0%a6%ac%e0%a6%be%e0%a6%99%e0%a7%8d%e0%a6%97%e0%a6%be%e0%a6%b2%e0%a6%bf%e0%a6%b0-%e0%a6%a8%e0%a7%8c%e0%a6%af%e0%a7%81%e0%a6%a6%e0%a7%8d%e0%a6%a7%e0%a7%87%e0%a6%b0-%e0%a6%87%e0%a6%a4%e0%a6%bf%e0%a6%b9/2. This is another post where I as an admin looked at the revisions and re-edited the post for a second(and a few more times) time after it went the admin edits missing
https://gaudatantra.wordpress.com/2021/04/10/bangalir-noubanijyo/ -
Hm, that’s rather odd.
Does the original author use any of the mobile or desktop apps? If so, it’s possible that they were editing a previously saved local draft copy (if the device had no internet access at the time).
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The original author uses WordPress android app version 17.0. The author has confirmed that the article appears perfectly in the app after an admin edit, when in View.
But when he tries to Edit it, it goes back the form last updated by the author only.
The author doesn’t use any draft, or saves or edits from it. There’s no autosaved draft either.
He has an working internet connection ON at all times.
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Thanks for that! Before we escalate this to the right team, we need a few more things:
1. Do you have any other Authors that use the mobile apps?
2. If so, do they have the same issue?
3. If so, what mobile OS and app version are they using?Once we have that information we’ll be able to route it to the right team to investigate.
Thanks!
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