Admin email change
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I have been trying to change my Admin email with no success. I had someone build my site and they put the wrong email address in. I changed it in the setting but I never get an email asking for verification to the correct email address.
WP.com: Unknown
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hello, I’m sorry to hear that you have trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.
To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/
WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/
With that said, it sounds like your hosting provider has disabled PHP’s mail() function, which is used by WordPress to send you email notifications and is also used by contact form plugins and more.
This is a common safeguard employed by hosting providers when they suspect that another customer on the same server is sending spam emails directly from the server.
Another alternative is that PHP’s mail() function is still active, but spammer activity from the server has already caused any email sent from it to be blocklisted. This would result in the emails being sent but never received by any email address with basic anti-spam capabilities.
You can check this by leaving a comment on your site and checking if you receive an email. Another alternative would be to use the Health Check plugin and send yourself a test email from the plugin’s Tools tab to see if it works.
If you didn’t receive a test email, you could try using an SMTP plugin to configure your WordPress site to use your email’s outgoing mail server instead of PHP’s mail() function.
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Thank you for the reply. This is my first time trying to build a site so I appreciate your help. I get emails from my mailpoet plug in just fine, I am not getting emails when I submit any comments or from my contact us page.
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MailPoet sends from MailPoet’s servers, so it won’t be affected by anything blocking php’s mail functionality.
Please try the steps above, and if they don’t work, reach out to WordPress.org’s support at https://wordpress.org/support/forums/
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