Admin lockout of site

• 

  lenpharleyd · Member · Aug 31, 2017 at 6:33 pm

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  I made updates and now receive this msg – ‘Parse error: syntax error, unexpected ‘[‘ in /home/content/29/10889729/html/wp-content/plugins/wp-statistics/wp-statistics.php on line 707’ and can’t get into the site. HELP???

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Aug 31, 2017 at 7:55 pm

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  greenswampnamknights.com is a wordpress>ORG software install on paid hosting, hosted by GoDaddy.com
  Name Servers:
  ns46.domaincontrol.com
  ns45.domaincontrol.com

  That site is not on wordpress.COM servers and our support docs do NOT apply to it. This is wordpress.COM support. We do not provide support for local installs of wordpress.ORG software, or for wordpress.ORG software installs on paid hosting, linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  wordpress.org support
  The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

  Jetpack support
  Some Jetpack solutions are here http://jetpack.com/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service