Admin Login

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  richternmegan · Member · Aug 13, 2021 at 4:07 pm

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  I can login into my account but when I go to the admin login it says my login is incorrect.

  Site: https://megsmentalhellness.com.
  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

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  helper-heroponriki · Member · Aug 14, 2021 at 4:14 pm

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  Hi there:

  Your site is not hosted with WordPress.com but instead a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere. We cannot access files or data for sites that are hosted at Bluehost, so WordPress.com staff can only assist with sites that are hosted on our servers. But, I can get you pointed in the right direction.

  You have two different “WordPress” logins and accounts:

  1. Your WordPress.com user account (which you’re logged into to here)
  2. Your WordPress website login here: https://megsmentalhellness.com/wp-login.php

  If you have trouble with the second login, I would recommend reaching out to Bluehost for help here. Since they’re hosting your site, they also have access to your site’s installation and can help you reset that login. You can reach them here: https://www.bluehost.com/contact

  I hope that helps!