Admin Login Recovery

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  pgantmentorwashingtonorg · Member · Jan 6, 2020 at 8:04 pm

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  We have a word press site for our nonprofit. The people who managed it quit. Can’t find the log in information for the person with admin privileges. We are desperate to figure out how to untangle this. Where do we turn? Thanks so much.

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  supernovia · Staff · Jan 7, 2020 at 12:00 am

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  Hi, if you’ve lost access to your WordPress site, there are some account recovery options available. For sites on our servers this may help, especially if you had purchases on the site:

  Recover Your Account

  For your own copy of WordPress, ask your host for help with this:
  https://wordpress.org/support/article/resetting-your-password/

  Also, these forums are for the sites hosted and managed here at WordPress.com. For help with a site hosted somewhere else, you’ll need to use the forums for self-managed WordPress installations instead.

  WordPress.com vs. WordPress.org

  If you still need help, or if you’re not sure whether the site is hosted with us or not, please send a link and we’ll go from there.