Admin login saying invalid email address?

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  joshhill12 · Member · Feb 25, 2017 at 9:15 am

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  Im trying to login to a new domain i made on hostgator (cannabisessentials.com) when i do try to login it just says invalid email or invalid username when i try my username instead. is this a wp problem or hostgator problem if so how can i fix it?

  The blog I need help with is: (visible only to logged in users)

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  joshhill12 · Member · Feb 25, 2017 at 8:37 pm

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  I dont know why it says the blog i need help with on the bottom but its wrong its cannabisessentials.com

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  timethief · Member · Feb 25, 2017 at 8:43 pm

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  cannabisessentials.com is a a WordPress.ORG software install on paid hosting, hosted by Unified Layer, not by WordPress.COM.
  IP Address: 66.147.244.165
  Name Servers:
  ns1.gameaccs.com
  ns2.gameaccs.com

  That site is not on WordPress.COM servers and you cannot get support for it here. You are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, passwords support docs and support forums, and many people get confused about the two.

  The WordPress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

  This is WordPress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin http://jetpack.com so they display on the My Sites wordpress.com account page.

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.