Admin not working and recovery fail

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  unwrapdk · Member · Mar 29, 2020 at 3:07 pm

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  Hi,

  I am in big trouble, please help.

  As the owner and administrator of the website I could all of a sudden not edit my pages or post. I therefore tried to recover my backup of plugins but now I can’t do anything. When I try to go to the wp-admin I get this message: ‘You unfortunately do not have permission to get access to this site’

  HELP!

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  staartmees · Member · Mar 29, 2020 at 3:16 pm

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  what is the url of your site?

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  unwrapdk · Member · Mar 29, 2020 at 3:18 pm

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  https://unwrap.dk/

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  unwrapdk · Member · Mar 29, 2020 at 3:22 pm

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  I somehow managed to get to the back-end, but I can no longer choose to be admin and all of my plugins are gone :(

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  staff-mckluskey · Staff · Mar 30, 2020 at 10:38 am

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  Hi @unwrapdk,

  I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with UnoEuro.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  You can look for help at the community forums here: https://wordpress.org/support/forums/

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.