Admin Page Broken

  • Unknown's avatar
    tazsfc · Member ·

    I’m unable to login to my WordPress site as whenever I login the page initially seems to load but then the second I click on the page the fonts change and both the username and password boxes become unable to be written in. My login is already pre saved into the boxes, however even the login button doesn’t work. Nothing on the page works, regardless of device.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    helper-heroponriki · Member ·

    We are unable to help because we don’t host your site directly on our WordPress.com managed hosting. Instead, your site is hosted with a different provider on a separate host, and we’re not able to access the backend of your site to take a closer look. But I can get you pointed in the right direction.

    You should reach out to your host IONOS for help with this issue. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you regain access to your site. You can contact their support team here:

    https://contact.ionos.com/contact

    If you still have trouble, please reach out to the WordPress community for guidance:

    https://wordpress.org/support/forum/how-to-and-troubleshooting

    I hope this points you in the right direction.

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