Admin Password issues
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Hi,
Can I please get the password for my admin account which is ‘rajadmin’? I have changed my admin associate and I am unable to reset my password to log into one of my websites: gramercyparkinsider.com.
Apologies if this doesn’t make sense, as this is very difficult to explain over email. If there is a number to call please let me know.
Thanks you very much!
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No worries, I see the source of your confusion. That site isn’t using our hosting service. It’s a self-hosted copy of WordPress through GoDaddy. It’s quite different from a site that is on our servers.
And since your site is not here on our servers, we don’t have access to help you regain access. But I may be able to point you in the right direction.
First contact your host to be sure you have backups and can access the hosting side of your site, then read all of these these instructions from WordPress.org to determine which method you want to use to regain access to your installation:
https://wordpress.org/support/article/resetting-your-password/As long as you can log into your hosting account, you should be able to regain access. If you need more help, head to to the forums for self-hosted sites at https://wordpress.org/support
Hoping this helps!
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