Admin password reset

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  leot1064 · Member · Feb 16, 2018 at 9:32 am

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  I forgot my admin password, when I click on Lost password and enter my email, I never get a rest password email link

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Feb 16, 2018 at 10:06 am

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  Hi leot1064,

  What is the username of the account or URL of the site you need help resetting the password for?

  If you let me know, I’ll take a look.

  Thanks!

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  leot1064 · Member · Feb 16, 2018 at 10:22 am

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  Username: Leot1064

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  gemmacevans · Member · Feb 16, 2018 at 10:52 am

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  Hi leot1064,

  Username: Leot1064

  You are posting to this thread while logged in as leot1064. Would you like to change the password you are using for this account? Or is there something else you need my help with?

  Our system shows a number of password reset emails were successfully sent to the email address on <a href=”https://wordpress.com/me/account
  “>Account Settings page. If that email address is up to date, they may have gone to your spam folder.

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  leot1064 · Member · Feb 16, 2018 at 10:56 am

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  Yes I would like to change the password. I looked in my inbox and spam folders but do not see any of the emails.

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  gemmacevans · Member · Feb 16, 2018 at 2:38 pm

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  Hi leot1064,

  Your password can be reset through the Security page:

  https://wordpress.com/me/security

  Are you able to update the password there? You would only need to change your password through the Lost Password page if you were no longer able to login to your account.