Admin Profile Rest

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  barionealblog · Member · Aug 7, 2020 at 8:08 pm

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  Hello, we are attempting to update a plug in and the login information that we have seems to not be the administrative account. How can we find out our admin username and password?

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  kokkieh · Staff · Aug 8, 2020 at 3:40 pm

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  Hi there,

  Your site is not hosted on WordPress.com, so we cannot help with this. The password for that site has no connection to your WordPress.com account, but is stored in your site’s database on your hosting provider’s servers. We don’t have any access there to help you reset it.

  You can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/

  For more help with this, please ask the WordPress.org community for advice at https://wordpress.org/support/forums, or contact your hosting provider instead.