Administer invitation not working

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  eatlocalmle · Member · Jan 19, 2022 at 5:43 pm

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  I was sent an invitation to administer the site ‘https://eatlocaloutreach.wpcomstaging.com/home/’. When I clicked on the original link, I was successfully logged in and could see the site. Now that I have logged out and back in, I can no longer see the site and my account says I do not have any sites. Why can I no longer see the site I am supposed to be administering?
  Thank you for your help!
  Emily

  WP.com: Yes
  Correct account: Unknown

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  rfaile313 · Staff · Jan 19, 2022 at 5:58 pm

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  Hey Emily!

  I took a look at that site and it does not appear that you are listed as a user on that site.

  If the Site Owner is having trouble adding you, they can contact us instantly 24 hours a day, 7 days a week at https://wordpress.com/help/contact/ and we can work with them real time to figure out what’s wrong. In general as it’s their site, we would have to work with them and not a user that is not currently a member of the site.

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  eatlocalmle · Member · Jan 19, 2022 at 6:10 pm

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  Thanks for the quick reply!

  This is very strange because I received an email that says

  “Callum Batten has invited you to administer Eat Local Grey Bruce. As an administrator you will be able to do anything. Nothing is off-limits. Don’t let the power go to your head!”

  Also, when I first clicked on ‘Accept Invite’ I was able to see the site through wordpress. I’ve asked them to resent the invite, but it still doesn’t make sense.

  Emily

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  staff-sheva · Staff · Jan 19, 2022 at 6:18 pm

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  Hi @eatlocalmle,

  Please try reconnecting to Jetpack by following this link: https://eatlocaloutreach.wpcomstaging.com/wp-admin/

  Once you’ve logged in, the site should show under “My Sites” again.

  I hope that helps and please reach out again if you have any further questions.

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  eatlocalmle · Member · Jan 19, 2022 at 6:25 pm

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  Hello,
  I’ve tried your suggestion. It now says

  “We couldn’t find your account. If you already have an account, make sure you have connected to WordPress.com.”

  Emily

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  staff-doublebassd · Staff · Jan 19, 2022 at 8:59 pm

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  Hi there,

  I am now able to see https://eatlocaloutreach.wpcomstaging.com under your eatlocalmle account. Are you still having trouble accessing it on your end?

  Please let us know.

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  eatlocalmle · Member · Jan 20, 2022 at 2:22 pm

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  Hello,
  Yes it is working now. Thank you for your help.
  Emily