Administration tools problem
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Good morning, I am contacting the Kupczyńskis’ website – the owners of the Fisheclectic.com website, I have been authorized to help fix problems on the website. Is it possible to get help with a problem with the WordPress administration tools, unfortunately I can’t do any repairs myself, and the problem that affected the operation of the site at all. This is the problem with the WordPress system attached to the site, because all management tools have stopped working and their content ends up infinitely loading the page, the content of which is empty, nasty subpages follow: https://fisheclectic.com/wp-admin are unreachable, interruptions in loading these pages, and no response. Is the state able to check what exactly happened there and observe the occurrence of the phenomenon? If we include the entire page, are we able to turn the application into an additional form to recreate its content? I am asking for feedback, I am in contact with the website owners all the time, who are unable to identify themselves with a higher problem. Regards.
Michał Wronkowski
with Ł. Kupczyński and J. Kupczyńska.Self-declared URL: Fisheclectic.com
Jetpack: Unknown
WP.com: UnknownThe blog I need help with is: (visible only to logged in users)
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Hey there,
I would first start by disabling any plugin you have installed one by one, and then refreshing the login page just to eliminate the possibility of a specific plugin interfering with your website.
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Hi there!
Unfortunately, we cannot assist because your site is not hosted on WordPress.com. It’s a self-hosted WordPress.org site hosted by a different hosting company.
We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.
To clarify:
- WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
- WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.
Our support page dives more into the differences:
https://en.support.wordpress.com/com-vs-org/I recommend contacting your site host, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums
Thanks!
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