Administrator

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  sarahazcend · Member · May 19, 2022 at 3:37 pm

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  Hello! Our version of wordpress is quite outdated. I need to contact a site administrator to update to the newest version, howveer our ourganization has undergone many many changes in the past few years and we are unsure who the administrators are. Is there a way to find that out?

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staff-blorbo · Staff · May 19, 2022 at 9:54 pm

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  Hi there, what is the URL of the site you’re trying to access?

  Once we know that, we should be able to help. :)

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  sarahazcend · Member · May 19, 2022 at 10:17 pm

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  http://www.azcend.org

  thank you!

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  staff-blorbo · Staff · May 19, 2022 at 10:54 pm

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  Ah, ok, that is not a site hosted here at WordPress.com. It’s a site hosted with GoDaddy and using the software from https://wordpress.org/

  Because WordPress.com and WordPress.org are two different entities https://wordpress.com/support/com-vs-org/ we are not able to directly assist with this.

  WordPress.org has complete documentation at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  With that said, this might help: https://wordpress.org/support/article/resetting-your-password/#through-phpmyadmin

  You’ll find phpMyAdmin in your GoDaddy hosting account control panel.

  If you don’t have access to the hosting provider, that’s the most crucial step, so I recommend contacting them via https://www.godaddy.com/help