Administrator change

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  bogemstr · Member · Mar 21, 2023 at 11:39 pm

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  I pay for the site and am an administrator. The other administrator is no longer a member of our group but refused to give up his role. What can be done?

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Mar 22, 2023 at 9:47 am

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  Hi there,

  Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

  To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

  Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current host. As a result, we do not have access to your site and are not familiar with the source of your issue.

  I checked your site and it’s hosted by NameCheap, so I recommend contacting them and see if they can help you with your issue. Also, the official WordPress.org support forum is a great place to get some advice:

  https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks in that forum are more familiar with these kinds of issues and are in the best position to help.