administrator on vacation, my other account ID & pwd unknown

  • Unknown's avatar
    teachenkrat · Member ·

    I am the owner of http://www.enstruments.com and I need to make changes to the displayed information this week (it’s Friday!) My administrator David Ruszkowski answered his phone at BuffaloMedia (=dmrgraphics.com) only to tell me that he’s unable to help me out because he’s on vacation. But he told me to look for an email from you guys giving me my logon password for accessing the back end to make my own changes. That incoming message from him was dated December 27, 2013 but I have nothing I can find that (searching w/ string ‘??@wordpress.com’) would give me what he told me I would find. Can you tell me a better search string? I must have been given another account with a user name he created but I don’t know it. My telephone is [redacted], and my email [redacted]. Can you help me?

  • Unknown's avatar
    timethief · Member ·

    This is the wordpress.COM support forum. We provide support only for blogs hosted here. We do not provide support for sites hosted anywhere else and that site is not hosted here.

    nstruments.com is hosted by Yahoo! Web Hosting
    WHOIS: Click Here
    IP Address: 98.139.135.129
    Name Servers:
    yns1.yahoo.com
    yns2.yahoo.com

    We cannot help you.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
    Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page

  • Unknown's avatar
    timethief · Member ·

    oops! I see a missing letter above enstruments.com

  • supernovia · Staff ·

    @teachenkrat, since the site isn’t at WordPress.com, you might simply try searching your email for some other string, as you wouldn’t have received that login information from us. Good luck! Also, we’re going to remove your contact info from this post so you don’t get spammed. Cheers.

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