Ads are blocking my site

  • Unknown's avatar
    prospectivepixiedust · Member ·

    Hello, anytime someone tries to read my blog posts there are ads that pop over and direct the user to another site.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    bookstooge · Member ·

    Umm, it works just fine with no popups for me. I’m on a win10 machine using chrome.

    Might want to give some details about operating system, browser, etc and take some screen shots so the staff can see exactly what is happening.

  • kokkieh · Staff ·

    Hi there,

    Is this happening on mobile devices by any chance?

    We take ad quality very seriously, and do our best to identify any bad ads such as these and remove them as quickly as possible.

    This is currently an issue across the entire ad industry. You can find more more information about similar problems here: https://www.wired.com/story/pop-up-mobile-ads-surge-as-sites-scramble-to-stop-them/

    If you have any additional information about the ads, that may help us identify these specific ads faster so we can remove them. Specifically, as much of the following information as you can provide would be very useful:

    • Your/your site visitor’s device, browser and operating system.
    • Your/your site visitor’s IP address (you can find this by visiting whatismyip.com from the device where you’re seeing the ads – take a screen shot and upload to your media library at My Site ->Media ->Add, please don’t post it here in the public forums)
    • The exact URL of the page/post that showed the ad.
    • What was being advertised​.
    • The URL that the ad takes you to.
    • If possible, a screenshot of the ad that hijacked the browser and also upload that to your media library.

    These details can also be submitted to us privately via the form at https://en.support.wordpress.com/about-these-ads/

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