Ads showing on my blog – I have the "no ads" upgrade

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  livirova · Member · Jul 10, 2013 at 4:33 pm

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  Hi – I have the “NO ADS” upgrade and this morning ads are showing again.
  Can you help us with this please?

  The blog I need help with is: (visible only to logged in users)

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  adamkheckler · Staff · Jul 10, 2013 at 8:57 pm

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  Hi there!

  Could you clarify the site where you are seeing the ads?

  I am showing that you have the No Ads upgrade for ptcqro.wordpress.com but not for your other site, so I wanted to make sure there’s no mix-up there.

  Thanks! :)

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  livirova · Member · Jul 10, 2013 at 8:58 pm

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  Yes, that’s the one – ptcqro.wordpress.com

  Thanks!

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  adamkheckler · Staff · Jul 10, 2013 at 9:20 pm

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  I loaded your site in a couple different browsers with all my ad-blocking extensions disabled and still couldn’t see any ads.

  Screenshots are a huge help in situations like this. Can you please take a screenshot of some of the ads and upload it to your site (under Media > Add New in your dashboard)?

  This page has some helpful tips for taking screenshots:

  Take a screenshot

  Let me know when you’ve done this and we’ll get it sorted out. :) Thanks!

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  livirova · Member · Jul 10, 2013 at 9:25 pm

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  Just added one my business partner sent me.

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  adamkheckler · Staff · Jul 10, 2013 at 9:41 pm

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  Ahh, I see the issue.

  Notice the “ads not by this site” message below the ad? These ads are sometimes caused by malware or a virus, but can also be due to a browser extension or toolbar that your business partner may have installed in their browser.

  These sites have further explanations and suggestions for eliminating the ads:

  http://onecoolsitebloggingtips.com/2012/09/14/bloggers-beware-of-adware/

  http://www.littletechiethings.com/2012/06/how-to-remove-ads-not-by-this-site.html

  http://blog.wikimedia.org/2012/05/14/ads-on-wikipedia-your-computer-infected-malware/

  I hope this helps! Please let me know if you have any further questions.

  Thanks! :)

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  livirova · Member · Jul 10, 2013 at 10:35 pm

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  I see :/ Hmmmm I didn’t even look at that, sorry about that. Duh!
  And since she’s in Mexico and I’m here, I thought it had something to do or just the fact that the blog is mine and I’m logged in.

  Ok, I’ll talk to her.
  Thanks for your help!

  Livi

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  adamkheckler · Staff · Jul 10, 2013 at 10:36 pm

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  Happy to help! :)