After 10 years inactivity all account-informations lost

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  sam2world · Member · Mar 16, 2022 at 7:00 pm

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  I haven’t work long time with the project (about 10 years) so the origin email address doesn’t exist anymore. Because of a pc-crash I lost the account-data. If you search the news, you’ll find my last name as copyright of the pictures. Since I started the project in 2010 I’m editor in chief of printed Thermenland Magazin. The project should become the online-version – but failed at that time. Now I would try to reactivate it. You can find me in the editorial of the pdf-version of the print-magazin at http://www.thermenland-magazin.de. I don’t know whether there is my phone number in the profil. Maybe someone could send me a restore-link via SMS?

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Mar 16, 2022 at 7:47 pm

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  If http://www.thermenland-magazin.de/ is the site you’re trying to access, that’s not a WordPress site. If that is the site you’re trying to access, I recommend starting by contacting your hosting provider’s support: https://www.united-domains.de/unternehmen/kontakt/

  If not, what is the URL of the site you’re trying to access?

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  sam2world · Member · Mar 20, 2022 at 7:24 pm

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  Thank you for asking, macmanx! The blog I need help with is: http://www.thermenlandnews.wordpress.com

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  themagicrobot · Member · Mar 20, 2022 at 7:53 pm

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  If the email address connected with the site no longer exists then the only way to log in to the site will be with the username thermenlandnews
  and the correct password.
  https://wordpress.com/support/account-recovery/

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  sam2world · Member · Mar 20, 2022 at 8:03 pm

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  Okay, but I don’t know it anymore… that’s the problem. But I think my phone number may be in the profile of the site and I hoped that anybody could send me a SMS to reset the password without the e-mail address

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  staff-totoro · Staff · Mar 20, 2022 at 11:39 pm

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  Hi @sam2world

  We are not able to help here in the support forums, as verifying account ownership requires us to ask you to provide info that is best not shared in this public venue.

  With this in mind, please fill out this form here to the best of your ability: https://wordpress.com/wp-login.php?action=recovery

  This will send all the info you have to our account recovery team, and from there they will contact you directly to assist you in regaining access to the account that owns the site you are trying to access.