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Forums / After Domain Transfer Cannot Access website

After Domain Transfer Cannot Access website

  • Unknown's avatar
    thenewmixx · Member · Jan 19, 2024 at 8:20 pm
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    I transferred my domain to WordPress, but I have not been able to access it online. It simply isn’t there. I just get this message:

    “404. That’s an error.

    The requested URL / was not found on this server. That’s all we know.“

    So, right now I am paying WordPress for a site and for the domain and cannot see the site online at all. I have tried to read various help topics and tried to figure it out, but I am at a loss. Things don’t make sense to me, and UI need help.

    The blog I need help with is: http://www.thenewmixx.com

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    staff-oikake · Staff · Jan 22, 2024 at 4:20 pm
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    Hi,

    I can see that one of our Happiness Engineers has already fixed the issue with your domain and the DNS records :)

    Please remember that your Creator plan features real-time support 24/7 with our Happiness Engineers, which can be accessed like this:

    WP
    Contact WordPress.com Support » Live Chat Support
    in WordPress.com Support
    3 min read
    Our live chat support, included in eligible plans, connects you with our Happiness Engineers to help you with any aspect of WordPress.com. This guide will show you how to reach live chat and make the most of your support experience. How to Access Live Chat Support To contact WordPress.com support via live chat, take the following steps: Visit your website’s dashboard. Click the qu
  • The topic ‘After Domain Transfer Cannot Access website’ is closed to new replies.

Tags

  • account
  • Domain
  • has-jetpack
  • Jetpack
  • wpcombusiness
  • wpcomhelp

About this topic

  • In: Support
  • 2 participants
  • 1 reply
  • Last activity 2 years
  • Latest reply from thenewmixx

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