After I upgraded wordpress… the theme wont appear on live site

  • Unknown's avatar
    ramongaerlan · Member ·

    Hi, the problem occurred after I upgraded wordpress… I’m using the astra free theme and elementor as my editing tool. I already deleted all the files and re installed wordpress as soon as I re installed astra the back theme disappears.

  • staff-mckluskey · Staff ·

    Hi there!

    I’m afraid that, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with a different company.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

    WordPress.com vs. WordPress.org

    You can find help with your question at: https://wordpress.org/support/forums/
    http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.

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