AFTER I USED WP RESET PLUGIN

  • Unknown's avatar
    heyumair · Member ·

    after i used wp reset plugin, i cant access my wordpress account. upon creating new one and associating the linked domain, it deletes the account and says user not found again,

    I used wp reset because the templates were overlapping. please help me.

    Site: (email visible only to moderators and staff).
    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • Unknown's avatar
    varshasc · Member ·

    Hi there,

    From the information you have provided, it looks like you are using the open-source WordPress software (from WordPress.org) rather than WordPress.com.

    Since your site isn’t hosted here, we do not have access to your account. To read about the difference, please visit our support page:

    https://wordpress.com/support/com-vs-org/

    For help, you can visit https://wordpress.org/support/forums/

    That forum isn’t connected to your WordPress.com account nor the login name of the WordPress.org site you’re trying to access. You’ll need to create a new account if you have never logged into https://wordpress.org/support/forums/

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    As @varshasc rightly pointed out, your site is using the WordPress.org software and it’s hosted by GoDaddy. We aren’t able to help here as the site wasn’t hosted by us.

    I suggest reaching out to GoDaddy support to see if they are able to help with restoring the site. As the site is hosted by them, only they have access to its files to help you out.

    If you have more questions, please post on the WordPress.org support forum here: https://wordpress.org/support/forums

    Regards

  • The topic ‘AFTER I USED WP RESET PLUGIN’ is closed to new replies.