after log in admin page get HTTP ERROR 500

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  firodusnet · Member · Feb 23, 2022 at 12:15 pm

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  I have change the database from backup and still same

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  staff-ozmodiar · Staff · Feb 23, 2022 at 4:48 pm

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  Do you get this error after logging into http://datarecovery261.wordpress.com/? Or does it happen with another site? If with another site, what is the URL of that site? We’ll be happy to take a look and see if we can help.

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  firodusnet · Member · Feb 23, 2022 at 5:14 pm

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  Hi

  No, it’s a different website. How can I send you private message ?

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  supernovia · Staff · Feb 23, 2022 at 6:45 pm

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  Hi @firodusnet, here are our support options:
  https://wordpress.com/support/help-support-options/

  If you’re getting a 500 error on a site that is hosted here with us, just log into the account that owns the site and you’ll be able to reach out privately.

  If you’re getting an Internal Server Error / 500 error with a copy of WordPress you’ve installed with another host, can you ask your host for help with these troubleshooting tips? These are specific to the 500 error message:
  https://wordpress.org/support/article/common-wordpress-errors/#internal-server-error

  Going forward, you’ll want to be sure to use the forums for the free WordPress code, as that’s fairly different from the hosting services we’re supporting here:
  https://wordpress.org/support/forums/

  Here are the main differences between free WordPress code and our managed WordPress hosting:
  https://wordpress.com/support/com-vs-org/#overview-of-options

  Hoping that helps!

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  firodusnet · Member · Feb 23, 2022 at 6:55 pm

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  Hi

  This is what happened , The WordPress was up-to-date and all plug-in was up-to-date and suddenly one of staff changed all user names so once I stepped in I deleted all users and kept one active user then I realized website down because the all content belongs to one of user I deleted so what I did restore 2 years before backup and also restored old database backup , now when I log in to admin page I get 500 error as soon as I entered correct credentials but if type wrong password it says wrong password.

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  staff-sheva · Staff · Feb 23, 2022 at 9:21 pm

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  Hi @firodusnet,

  Can you please share your site URL? If the site is hosted with WordPress.com, I’d be happy to take a look.

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  firodusnet · Member · Feb 24, 2022 at 4:40 am

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  Hi

  I
  How to send you my URL privately ? My email ID (email visible only to moderators and staff)

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  fstat · Staff · Feb 24, 2022 at 8:05 am

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  Hi there,

  Please let me know what’s your site’s hosting provider. If you don’t know who’s hosting your site, you can easily find it using this website:

  https://whoishostingthis.com/

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  firodusnet · Member · Feb 24, 2022 at 8:07 am

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  We are hosting with GoDaddy, I can give my site URL to your email . My email ID is (email visible only to moderators and staff)

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  staff-mckluskey · Staff · Feb 24, 2022 at 10:42 am

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  We only needed your URL to know where your site was hosted to suggest the best way of getting support.

  Since you’re hosting with GoDaddy, you will want to reach out for help via https://wordpress.org/support/forums/.

  Here we can only help with sites hosted on our servers.

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  firodusnet · Member · Feb 26, 2022 at 10:53 am

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  Hi

  If I mention the URL it’ll show to public ?

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  kokkieh · Staff · Feb 26, 2022 at 12:44 pm

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  Hi there,

  Anything you post in this forum, except for email addresses, are visible to the public, yes.

  However, as you’ve already told us you’re hosted with GoDaddy, we don’t need that any more. If you’re hosted with GoDaddy, you’re using the open source WordPress.org software, which is something different from WordPress.com, so please ask for advice in their forums instead as my colleague explained above.

  The forum you’re posting in now is for WordPress.com, a hosting provider like GoDaddy.com, and as your site isn’t hosted on our servers, we don’t have any control over it.