After logging in to my website I am greeted with a completely blank Page!

  • Unknown's avatar
    robynabrey · Member ·

    Oh please help me someone!!!
    My original (professionally designed) website had to be wiped clean by WordPress a few months ago after a nasty virus. I am a complete novice but, starting from scratch, thought I had made some decent progress with a portfolio site.
    I received a red google phishing warning whenever I logged onto my admin page, but carried through to the dashboard anyway, assuming the my host server could advise Google that the previous problem was resolved.
    At the suggestion of a theme forum, I installed and activated the two plugins to help with CSS (Jetpack and Simple CSS) Jetpack then locked me out of my site saying the IP address was unsafe. I deactivated Jetpack and entered the advised CSS code into the other plugin to hopefully centralize some feature photos (Obviously in the wrong place!!!) …. and WAP!!! The page disappeared and I can no longer log into the dashboard…. even though miraculously the web site is still running for others to see…..
    I know, I am your WORST NIGHTMARE, but would truly love some advice on how to sort out the huge mess I have caused…
    Before the CSS mistake I did make an ‘export’ file, which is sitting on my computer,
    Thank you in advance for your gems of wisdom, and please may I ask when you give it to me, to use the simple instructions you would reserve for your tame parrot. I really am a novice, but what I lack in Web knowledge I make up for in perseverance!
    With Kind regards, Robyn http://www.robynabreyart.com/

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    robynabrey · Member ·

    PLease note: The web site I need help with is the following and NOT the WordPress blog!!!
    http://www.robynabreyart.com/

  • Unknown's avatar
    robynabrey · Member ·

    PLease note: The web site I need help with is the following and NOT the WordPress blog!!!
    http://www.robynabreyart.com/

  • Unknown's avatar
    timethief · Member ·

    Hello there,
    Sorry to read you are having such a bad time but we provide support only for WordPress.COM hosted blogs. That site is not one of them and you are posting to the wrong support forum.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there.

    Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page

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