After upgrade, Faceboook & Twitter shares disappeared
-
Hi! When I registered the domain name, and lost “wordpress”, all of my FB & Twitter shares disappeared. Can someone help me get them back plz? When I’ve seen this topic of the forum, the user has be told they require staff assistance. Yes please!! TIA.
The blog I need help with is: (visible only to logged in users)
-
Hi Emma-Jane,
As you noticed, the issue was caused by your recent upgrade to a custom domain. All those previous shares were using the URL that included expatsomebody.wordpress.com.
If you go to those URLs they will redirect to expatsomebody.com as expected, but the sharing buttons only look up shares for the page’s current URL, expatsomebody.com. Old counts and new counts don’t get added together or anything like that. Only sharing counts for expatsomebody.com can be displayed. This is how Facebook/Twitter/etc. verify that the sharing counts are legitimate.
We saw this happen on a number of other sites when we started displaying our free URLs only with https, but we’ve compensated for those sharing counts now. We can’t make a similar adjustment to account for custom domains.
I apologize I don’t have a workaround in this case.
-Alex G.
-
Hi everybody. My facebook like counts have disappeared on my http://www.paolasinclair.wordpress.com blog. As far as tweet are concerned, some are there and some not. I did not do anything special on my blog. The facebook like button works, and facebook like add-up, but old counts are not there.
Thank you for your help. -
-
Hi Raincoaster, thank you for your reply, but I did not up-grade to a custom domain. My blog remains unchanged.
-
Me again! I had a nice reply from a Happiness Engineer, via “conversations”, but it only flashed up on my phone after two days, by which point it had been closed. The conversations don’t seem to show up on my phone app, & only as an option on the computer sporadically, but I’m wondering if that’s because of the hours of operation in UTC minus 5. So, if that reply was from someone reading this, then thanks! Are you still continuing to look at the issue, or is the situation definitely as concluded above?
Thanks v v much! I’m sure you get a lot of queries!! -
Hi Emma-Jane,
We do continue to look at this issue in general, but sadly right now there’s not a solution. The official share counts will always consider expatsomebody.com and expatsomebody.wordpress.com separate sites, just because the URLs are different.
If we do find a way to implement a solution I’ll make sure to let you know here. :)
Sorry again there’s not more I can offer!
-Alex G.
-
Hi Alex
Thanks very much for taking the time to get back to me again : )
I totally understand that it’s a third-party issue, with (in my case) FB & Twitter. Could you suggest a specific person or forum from those providers where I could raise the issue, perhaps asking them to integrate or sync (or link, sorry, I’m grasping for the correct technical term here!) their share counts from another site, despite the URL change? If so, & if I knew how to technically express what the request is, I could then hook up with other bloggers in similar situations to also pursue the request with FB & Twitter. Any thoughts appreciated, because I realise that it’s not really Automattic’s responsibility.
I’m having this conversation on another thread too (“Social share numbers not accurate), so I’ll post this there too.
Thanks again
Anna (aka EJ) -
Hi Anna,
The third party portion (Facebook, Twitter, etc) is behaving as well as we’d expect. Any share URLS or shortlinks that point to expatsomebody.com is correctly being counted. If they weren’t, you’d see no shares at all — but your articles published after you purchased the domain are correctly calling and displayed the shares.
The difficulty is in our architecture here at WordPress.com. We have ongoing discussions with folks like Facebook and Twitter on how to make these integrations better — but this is one we’ve not been able to find a permanent solution on yet. While we can do a lot to make services equally good on the free URLs and the custom domains — covering what happens if one switches between the two is difficult.
Switching URLs has nearly the same impact that switching from WordPress.com to a self-hosted site would have, at least in regards to these share counts.
I wouldn’t know the best channel to approach Facebook or Twitter about issues like these.
-
Ok, well it’s really nice of you to get back to me. I’ll get my guns out & see how far that takes me with FB & Twitter. I have very sexy guns.
EJx -
But babes, aren’t you people touching skin in Silicone Valley & making everything all good??
Jk.
Appreciate your attention & assistance. In a big way. -
Haha, I eat three lunches everyday with all these meetings. All those Facebook developers want to meet Alex the Happiness Engineer ;)
Thanks for your understanding. Let me know if you have more questions. :)
- The topic ‘After upgrade, Faceboook & Twitter shares disappeared’ is closed to new replies.
WordPress.com Forums 