Agency locking my friend out of his account

  • Unknown's avatar
    pinpointa · Member ·

    Hi there – I’m writing on behalf of a friend who hired an agency to help him with marketing. But now that he has canceled their contract he’s learned that his username and password to his site have been deleted and he no longer has access to it. What is the proper recourse that he has to regain access to his site and ensure the agency doesn’t maliciously delete all of his content?

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • fstat · Staff ·

    Hi there,

    Please let me know their site’s address so I can have a look and point you in the right direction of getting support.

  • Unknown's avatar
    pinpointa · Member ·

    I will repost the question and add the URL in there for privacy. Thank you!

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