AI won’t connect me to human support even though I have an active plan

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  mysticmoonbartending · Member · Jan 27, 2026 at 9:52 pm

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  I need to request a refund and the AI assistant says I can’t get human support because I don’t have a plan when my plan is in fact still active until December 30th 2026. Is there a customer service line or a work around that works??

  The blog I need help with is: (visible only to logged in users)

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  staff-rick · Staff · Jan 28, 2026 at 2:18 am

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  Hi there,

  I’ve written back to your email address explaining what will be the best steps to move forward in this.
  Please let’s continue the communication through the registered email address that owns the account.

  Best