Ajuda Urgente – Conta, Hospedagem e Atualização de tema dando erro

  • Unknown's avatar
    editoraeduel · Member ·

    A hospedagem não está possível entrar por conta da conta de login que está sendo utilizada, e também a senha foi alterada porém não sabemos qual a senha atual.
    Também não estamos conseguindo entrar no WordPress.org por conta do erro fatal.
    Site com erro fatal que está fora do ar a 1 dia.
    Urgência em resolução por conta das vendas!

    Um erro do tipo E_ERROR foi causado na linha 42 do arquivo /home2/eduel573/public_html/wp-content/themes/electro/inc/redux-framework/electro-options.php. Mensagem de erro: Uncaught Error: Call to undefined method Redux::set_args() in /home2/eduel573/public_html/wp-content/themes/electro/inc/redux-framework/electro-options.php:42
    Stack trace:
    #0 /home2/eduel573/public_html/wp-includes/class-wp-hook.php(307): Electro_Options->load_config(”)
    #1 /home2/eduel573/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)
    #2 /home2/eduel573/public_html/wp-includes/plugin.php(474): WP_Hook->do_action(Array)
    #3 /home2/eduel573/public_html/wp-settings.php(565): do_action(‘after_setup_the…’)
    #4 /home2/eduel573/public_html/wp-config.php(108): require_once(‘/home2/eduel573…’)
    #5 /home2/eduel573/public_html/wp-load.php(50): require_once(‘/home2/eduel573…’)
    #6 /home2/eduel573/public_html/wp-admin/admin.php(34): require_once(‘/home2/eduel573…’)
    #7 /home2/eduel573/public_html/wp-admin/update-core.php(10): require_once(‘/home2/eduel573…’)
    #8 {main}
    thrown

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi! I can use Google Translate to understand you: https://translate.google.com/

    Your said:

    The hosting is not possible to login because of the login account that is being used, and also the password has been changed but we do not know what the current password is. We are also unable to log into WordPress.org because of the crash. Website with fatal error that has been down for 1 day.

    We can’t help directly because we don’t host eduel.com.br on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.

    Instead your host (via Cloudflare DNS) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. The good news though is that I can see from the error message you shared that the error you see is related to the Redux Framework in use on your site.

    We are not familiar with redux, so we are not able to help, but you can ask them directly for help here: https://redux.io/contact/

    With their help, once you clear up the error you should be able to log in to your site without issue.

    Hope that helps!

  • The topic ‘Ajuda Urgente – Conta, Hospedagem e Atualização de tema dando erro’ is closed to new replies.