Alert that my site cannot be accessed

  • Unknown's avatar

    Hello. I am new to to the blogging world. I made a site and have added/deleted a few plug ins. I am worried I did something to jetpack as now there is an alert with a red exclamation point at the top of my sidebar. The alert says your site can not be accessed. However, when I click on my site, it can be accessed. I have followed the suggestions offered and can not seem to get this alert to go away. Please send any advice. Thanks!

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    Your hosting provider’s support team may also be able to assist.

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