Align subscription renewal payment does not work

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  unwrapdk · Member · Apr 20, 2020 at 9:21 am

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  A customer signed up for a subscription 18th of march and I have set the subscription to align to the 1st of every month after that. However, 1st of april the payment didn’t go through so I automatically renewed it. But now it has automatically withdrawn a payment from her the 18th of april.

  It therefore seems like the subscription is renewing every month from the day she first subscribed. But I have ticked off the boxes to renew every 1st of the month.

  Please help! :)

  Sincerely,
  Camilla

  The blog I need help with is: (visible only to logged in users)

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  unwrapdk · Member · Apr 20, 2020 at 9:22 am

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  I forgot to say I am using woocommerce subscriptions

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  staff-mckluskey · Staff · Apr 21, 2020 at 9:01 am

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  Hi Camilla,

  If you have WooCommerce installed on a WordPress.com Business Plan or have a paid WooCommerce extension on a self-hosted site you can open a ticket while logged into your account at:

  https://woocommerce.com/my-account/create-a-ticket/

  These forums are for WordPress.com hosted websites. If you want to know the difference between the two, you can find more information in this document:

  WordPress.com vs. WordPress.org