All blog subscribers and site stats disappeared

  • Unknown's avatar

    Hello, guys!

    I’ve noticed that all our subscribers for blog.jelastic.com disappeared from the dashboard as well as all site statistics.

    At first our blog was hosted at WordPress.com – jelastic.wordpress.com with mapping to blog.jelastic.com.

    Few months ago we migrated our blog from WordPress.com to our own host. New self hosted blog domain is blog.jelastic.com. We’ve installed the jetpack plugin and authentificated with WordPress.com. All the stuff, including followers, was moved: https://en.forums.wordpress.com/topic/moving-followers-to-my-self-hosted-blog

    We got an email from WordPress.com with the domain mapping upgrade request for blog.jelastic.com, but as I understood we don’t need this for self-hosted blog.

    Later blog.jelastic.com was removed from the “Domains” tab and from billing history on jelastic.wordpress.com. After that all statistics and subscribers disappeared from blog.jelastic.com dashboard.

    Could you please help to find out the reason of such a strange behavior and to fix this?

    Looking forward for your reply!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    The blog you specified at blog.jelastic.com does not appear to be hosted at WordPress.com.

    This support forum is for blogs hosted at WordPress.com. If your question is about a self-hosted WordPress blog then you’ll find help at the WordPress.org forums.

    If you don’t understand the difference between WordPress.com and WordPress.org, you may find this information helpful.

    If you forgot to include a link to your blog, you can reply and include it below. It’ll help people to answer your question.

    This is an automated message.

  • The topic ‘All blog subscribers and site stats disappeared’ is closed to new replies.