All my site is gone

  • Unknown's avatar
    solarhausro · Member ·

    Hello,

    I have renewed my subscription with wordpress today as I found out it expired and my website http://www.solarhaus.ro did not work anymore. I have paid the subscription and my website does not look like what it looked like before. Everything is lost, my themes, my information, everything. Please roll back my website to the features/info/design/everything that it had yesterday when everything was allright.

    Thank you.
    http://www.solarhaus.ro
    (email visible only to moderators and staff)

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Hey there,

    I have paid the subscription and my website does not look like what it looked like before. Everything is lost, my themes, my information, everything. Please roll back my website to the features/info/design/everything that it had yesterday when everything was allright.

    No worries! So long as you renew your plan within 30 days of expiration, we’ll have a backup in place that you can restore using these steps:

    WP
    Restore Your Site After The Plan Expires
    in WordPress.com Support
    3 min read
    If your site’s plugin-enabled plan expires, features like plugins and third-party themes are removed from your site. Follow the steps in this guide to restore your website to how it was before your plan expired. Step 1: Renew Your Plan The first step to restore your site is to upgrade to a Business or Commerce plan again. Do this as quickly as possible because the site’s plugins are remove

    If you need any help, you’re welcome to contact support directly using this link – just choose chat or email support, or you’re welcome to continue working with us here in the forums. Let us know how we can help!

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