• Plans & Pricing
  • Log in
  • Get started
  • WordPress Hosting
  • WordPress for Agencies
  • Become an Affiliate
  • Domain Names
  • AI Website Builder
  • Website Builder
  • Create a Blog
  • Newsletter
  • Professional Email
  • Website Design Services
  • Commerce
  • WordPress Studio
  • Enterprise WordPress 
  • Overview
  • WordPress Themes
  • WordPress Plugins
  • WordPress Patterns
  • Google Apps
  • Support Center
  • WordPress News
  • Business Name Generator
  • Logo Maker
  • Discover New Posts
  • Popular Tags
  • Blog Search
Get started
  • Sign up
  • Log in
About
  • Plans & Pricing
Products
  • WordPress Hosting
  • WordPress for Agencies
  • Become an Affiliate
  • Domain Names
  • AI Website Builder
  • Website Builder
  • Create a Blog
  • Newsletter
  • Professional Email
  • Website Design Services
  • Commerce
  • WordPress Studio
  • Enterprise WordPress  
Features
  • Overview
  • WordPress Themes
  • WordPress Plugins
  • WordPress Patterns
  • Google Apps
Resources
  • Support Center
  • WordPress News
  • Business Name Generator
  • Logo Maker
  • Discover New Posts
  • Popular Tags
  • Blog Search
Jetpack App
  • Learn more
  • Support Center
  • Guides
  • Courses
  • Forums
  • Contact
Search
  • Support Center
  • Guides
  • Courses
  • Forums
  • Contact
Forums / All-time insights not displaying

All-time insights not displaying

  • Unknown's avatar
    empgarrett · Member · Aug 31, 2024 at 6:48 am
    • Copy link Copy link
    • Add topic to favorites Add topic to favorites

    My all-time insights are not displaying. I only see a blank box where the data should be. There is no spinning circle or any other indication that the information is currently loading. I’m seeing the issue in the stats for multiple blogs and multiple accounts. Through my @empgarrett account, I checked my stats for both cosmosatyourdoorstep.com and toleventures.wordpress.com; same issue. Then I logged out of @empgarrett and into my other wordpress account, @authoremjgarrett; same issue. Both my accounts have access to stats for risingstargazer.com; I checked and neither account displays the stats correctly.

    I’m using Microsoft Edge, but I’ve also already checked on both Chrome and Firefox. No change, issue persists.

  • Unknown's avatar
    empgarrett · Member · Aug 31, 2024 at 7:13 am
    • Copy link Copy link

    Whoa this is weird…I tried clicking around in the empty box where the stats should be, and I get little pop-ups that display a number of views. It looks like maybe the data is loading but it’s visually not appearing?

    Before clicking (this is what I see across multiple sites, accounts, and browsers):

    After clicking on a random spot within that blank field:

    Forgot to mention, I’m using Windows 11, I’ve already tried clearing my cache, and I’ve tried restarting my computer. No effect.

  • Unknown's avatar
    empgarrett · Member · Aug 31, 2024 at 8:17 am
    • Copy link Copy link

    The plot thickens. I used 2 fingers on my trackpad to scroll to the right, and after scrolling into the aether for a solid few seconds, this appeared:

    Then the following progression as I continued to scroll:

    And so on, presumably. I have to scroll absurdly far (judging by how fast I’m flicking my 2 fingers across the trackpad) to get to each month column; I don’t have time to do this through all 12 months.

  • Unknown's avatar
    themagicrobot · Member · Aug 31, 2024 at 2:06 pm
    • Copy link Copy link

    I have the same issue with my site. I’m using Chrome and Windows 11.

  • Unknown's avatar
    junedesilva · Member · Sep 1, 2024 at 10:21 pm
    • Copy link Copy link

    Having exactly the same issue

  • Unknown's avatar
    johnrosejnr · Member · Sep 2, 2024 at 3:15 am
    • Copy link Copy link

    Same issue on Chrome with Windows 11 and on a Mac.

  • Unknown's avatar
    stephenclulow · Member · Sep 2, 2024 at 8:43 am
    • Copy link Copy link

    I have the same issue… is there a fix

    I suspect it’s something that you guys at WordPress need to fix

  • Unknown's avatar
    empgarrett · Member · Sep 2, 2024 at 9:55 am
    • Copy link Copy link

    I’ve tagged modlook. I’m really hoping they fix this ASAP because I get some of the best satisfaction from the particular pattern I see in that part of my stats, the monthly timing speaks to the audience I’m reaching. So sad not to be able to see it.

  • Unknown's avatar
    2020testjj · Member · Sep 2, 2024 at 4:26 pm
    • Copy link Copy link

    Seems to be back for me. Can you check again now?

  • Unknown's avatar
    frogenddweller · Member · Sep 2, 2024 at 4:51 pm
    • Copy link Copy link

    Same for me (tried in Firefox and Chrome). They disappeared about a week ago. ???

  • Unknown's avatar
    empgarrett · Member · Sep 3, 2024 at 1:15 am
    • Copy link Copy link

    Yaaaaay it’s back for me! (So far. I hope it’s actually fixed…I’m scared the bug’s still in the system waiting to make a comeback 😅)

  • Unknown's avatar
    staff-happychia · Staff · Sep 3, 2024 at 2:20 am
    • Copy link Copy link

    Thank you so much for all the reports :)

    Our developers have since fixed this display bug with the All-time insights page in the dashboard.

  • Unknown's avatar
    junedesilva · Member · Sep 3, 2024 at 7:37 am
    • Copy link Copy link

    Thank you!

  • Unknown's avatar
    empgarrett · Member · Sep 3, 2024 at 9:13 am
    • Copy link Copy link

    Thanks WordPress! :D

  • Unknown's avatar
    empgarrett · Member · Sep 3, 2024 at 9:39 am
    • Copy link Copy link

    Are the “months and years” and “average per day” columns supposed to be aligned differently? For me, everything is aligned to the right, but in the “average per day,” the June, July, and August columns are crowded more tightly together than the rest, causing the left side of the display (where all the years are labeled vertically) to align just a few pixels to the right of where they align in “months and years.”

  • Unknown's avatar
    staff-eleanor · Staff · Sep 6, 2024 at 8:48 pm
    • Copy link Copy link

    Hi there! Were you able to resolve the issue with the layout of stats in All-Time Insights > Total Views? I checked and the alignment seems ok. Let us know if you still need help with that.

  • Unknown's avatar
    empgarrett · Member · Sep 6, 2024 at 10:00 pm
    • Copy link Copy link

    If you guys say it’s ok, it’s ok. There’s no functional impact for me. I was just checking because there was already a display bug that got fixed. Thanks! I’ll go ahead and mark the topic as resolved.

  • Unknown's avatar
    staff-eleanor · Staff · Sep 7, 2024 at 1:45 pm
    • Copy link Copy link

    Thanks for the update!

  • The topic ‘All-time insights not displaying’ is closed to new replies.

Tags

  • account
  • me too

About this topic

  • In: Support
  • 9 participants
  • 17 replies
  • Last activity 1 year
  • Latest reply from empgarrett

Couldn't find what you needed?

Contact us

Contact us

Get answers from our AI assistant, with access to 24/7 expert human support on paid plans.

Browse our guides

Browse our guides

Find step-by-step solutions to common questions in our comprehensive guides.

WordPress.com

Products
  • WordPress Hosting
  • WordPress for Agencies
  • Become an Affiliate
  • Domain Names
  • AI Website Builder
  • Website Builder
  • Create a Blog
  • Professional Email
  • Website Design Services
  • WordPress Studio
  • Enterprise WordPress
Features
  • Overview
  • WordPress Themes
  • WordPress Plugins
  • WordPress Patterns
  • Google Apps
Resources
  • WordPress.com Blog
  • Business Name Generator
  • Logo Maker
  • WordPress.com Reader
  • Accessibility
  • Remove Subscriptions
Help
  • Support Center
  • Guides
  • Courses
  • Forums
  • Contact
  • Developer Resources
Company
  • About
  • Press
  • Terms of Service
  • Privacy Policy
  • Do Not Sell or Share My Personal Information
  • Privacy Notice for California Users
DeutschEspañolFrançaisBahasa IndonesiaItalianoNederlandsPortuguês do BrasilSvenskaTürkçeРусскийالعربيةעִבְרִית日本語한국어简体中文繁體中文English

Mobile Apps

  • Download on the App Store
  • Get it on Google Play

Social Media

  • WordPress.com on Facebook
  • WordPress.com on X (Twitter)
  • WordPress.com on Instagram
  • WordPress.com on YouTube

Automattic

Automattic
Work With Us
    • WordPress.com Forums
    • Sign up
    • Log in
    • Copy shortlink
    • Report this content
    • Manage subscriptions