Already paid for Upgrade but Blog not displaying. correctly.

• 

  finalley · Member · May 14, 2013 at 9:29 pm

  • Copy link
  • Add topic to favorites

  I was billed for the Custom Upgrade on May 6th, but my blog does not appear as it should. I have already cleared cache. Thanks, Karen

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · May 14, 2013 at 9:30 pm

  • Copy link

  Well, did you do any CSS editing on the blog or not? Please clarify.

• 

  timethief · Member · May 14, 2013 at 9:32 pm

  • Copy link

  In what way is the theme no longer displaying correctly please? And when did this change occur?

• 

  finalley · Member · May 14, 2013 at 9:35 pm

  • Copy link

  I just added a new post…no changes to appearance or blog made.

• 

  finalley · Member · May 14, 2013 at 9:36 pm

  • Copy link

  The titles are not in the correct font. They look large and clugey.

• 

  timethief · Member · May 14, 2013 at 9:39 pm

  • Copy link

  I’m sorry but I’m not clear on whether or not you have edited CSS and I see no notation in the footer of the theme that indicates that the theme has been customized in any way. Are you referring to this blog? http://www.artoftheboards.wordpress.com/ If not then what is the URL of the blog you are referring to please?

• 

  designsimply · Member · May 14, 2013 at 10:14 pm

  • Copy link

  I reviewed the finalley WordPress.com account in our system, and I found that the credit card purchase from 2013-05-04 did not go through. Please go to the Store link in your dashboard and try purchasing the Custom Design upgrade again. Make sure to double check your credit card details carefully when you enter them.

• 

  finalley · Member · May 15, 2013 at 4:25 pm

  • Copy link

  Thank you for your help. That cleared it up!
  KK.

• 

  designsimply · Member · May 16, 2013 at 4:43 pm

  • Copy link

  Yay! :)