already paid registration fee

  • Unknown's avatar
    robertartemenko · Member ·

    Hi, just tried to preview a post, and got a message to renew my domain registration.

    I ALREADY paid it 11/14/2014, why don’t you know that, copied the line item from my BOA credit card below, thanks, Bob

    203-526-9990

    11/14/2014
    WPCHRG.COM xxx-xxx-3049 CA
    Online Services
    Bank of America – Credit Card – Merrill Lynch
    -$ 13.00

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    thatrobyn · Member ·

    Hey Bob!

    The domain mapping for your custom domain actually expired 207 days ago on May 16, 2014.

    I do see that you purchased domain mapping on 11/13/2014. Because your upgrade had actually expired, the purchase of a renewal didn’t work properly. Technically, you cannot renew an expired upgrade, you should have been asked to purchase it anew. Regardless of the technical issues, you’ve still made a purchase that will be honored.

    I’ve manually adjusted this. Your domain mapping will now work through November 13, 2015.

    You can view your upgrade status here:
    https://hugegod.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

    If I can help at all in any other way, please do let me know. Wishing you all the best.

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