Alternative Payment

  • Unknown's avatar
    rodbustos · Member ·

    We would like to upgrade our plan to the $300 annual business plan, but we cannot pay with our company card due to the automatic payment set up. Will y’all accept a requisition payment via a PO instead? We will just need your company’s W-9 form.

    Thank you.
    Katlyn Tuten
    (email visible only to moderators and staff)

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • jmills39 · Staff ·

    Hello there,

    Would you be able to use the card so long as the automatic renewal is turned off? After the purchase is made, you can turn it off:
    https://wordpress.com/support/manage-purchases/#turn-off-automatic-renewal

    If so, you’d just want to manually renew before the plan expires. And if you need to delete a saved card, here is more information on that:
    https://wordpress.com/support/payment/#delete-a-saved-credit-card

    Let us know if that works and have a nice day!

  • Unknown's avatar
    rodbustos · Member ·

    I cannot use the card at all if it is charged as an automatic renewal, even if there is an option to turn off the automatic renewal afterwards.

  • Unknown's avatar
    thesacredpath · Member ·

    I’m not certain I understand. When you upgrade to a new plan, that purchase is done manually, not as an automatic renewal. After that upgrade, you can disable the auto renewal on the new plan, and then from that point forward, when the expiration date approaches, you can again manually renew the plan. You can also remove the card used from the Payment methods after you upgrade so that there isn’t a payment method set.

  • Unknown's avatar
    rodbustos · Member ·

    I understand. Our university has very strict purchasing card policies. If you’re saying that the purchase requires me to physically go in the system to disable the automatic payments, then technically isn’t it charged initially as payment with an automatic renewal setup? Meaning if I pay for it, will it state on the receipt or transaction somewhere that it is an automatic renewal? If so, I unfortunately cannot process that charge on my university card. Unless I can be ensured that it will not state “automatic renewal” anywhere on the receipt, our purchasing card office will not allow this type of purchase. Is there no other way to pay for this upgrade other than a card? Thank you for all the help.

  • staff-totoro · Staff ·

    Hi there,

    We do not show that kind of info on the initial purchase receipt. The only way that would appear is if an automated renewal were to take place (a year from now) but the receipt that is created when you first buy the plan classifies it only as a ‘purchase’

    As long as you turn off auto-renewal (and we are happy to confirm this once you’ve made the change) then you will never see auto-renewal receipt. Instead we will email you as the expiry date of the plan, to let you know that you need to renew manually. The receipt generated from that manual renewal will not say “auto” or “automatic” as well.

    Please do note though that the parent company of WordPress.com is Automattic (with two ‘tt’s) so be sure to point that out purchasing card office to prevent any confusion on their part. https://automattic.com/

    Hope that helps. Please let us know if you have any more questions.

  • Unknown's avatar
    rodbustos · Member ·

    Okay, thank you. This is very helpful.

  • staff-doublebassd · Staff ·

    Glad to hear! If you decide to make the purchase, feel free to contact us here in the forums, and we’d be happy to immediately disable the automatic renewal option under the account for you.

    But as @jmills39 mentioned earlier, you can do so yourself with the guide of support page here:

    https://wordpress.com/support/manage-purchases/#turn-off-automatic-renewal

    Thank you!

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