Am I doing something wrong when I approve comments? It's not working.

davisconnectiongroup · Member · Oct 12, 2011 at 6:02 pm
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My comment is stuck in pending mode and it will not do anything when I approve.
Blog url: http://whatsthejillio.wordpress.com/
designsimply · Member · Oct 13, 2011 at 4:39 am
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Approving comments should be working. Can you please try clearing your browser cache and try again?
davisconnectiongroup · Member · Oct 13, 2011 at 4:52 am
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Clearing cache did not work. The same solution was proposed on other threads. I tried multiple times in both Firefox and Safari.

When I go to my Comments page in my dashboard, there is no checkbox for bulk actions nor is there any activity with I hover the mouse over the comment. Normally, it should bring up options to edit, approve, etc.

Any more ideas?
staff-blorbo · Staff · Oct 13, 2011 at 6:42 am
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Can you please verify which blog you’re having trouble with?

Is it definitely http://geoandjill.com/ ?
davisconnectiongroup · Member · Oct 14, 2011 at 11:39 pm
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yes, the issue is with geoandjill.com
staff-blorbo · Staff · Oct 15, 2011 at 9:26 pm
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Can you please make sure that JavaScript is enabled in your browser?

http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=23852
davisconnectiongroup · Member · Oct 15, 2011 at 10:28 pm
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JavaScript was already enabled, including all options under the advanced java script menu.
staff-blorbo · Staff · Oct 15, 2011 at 10:32 pm
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That’s rather odd. Can you please tell us what browser (and version of) you’re using?
davisconnectiongroup · Member · Oct 16, 2011 at 3:04 am
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Firefox 7.0.1 – I’ve tried using Safari also. No dice.
staff-blorbo · Staff · Oct 16, 2011 at 9:24 pm
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Are you running any firewalls or third-party security applications?

If so, would you mind checking with those disabled?
davisconnectiongroup · Member · Oct 17, 2011 at 4:17 pm
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No firewalls or 3rd party apps.

This may have helped earlier, but I don’t think it’s a browser issue or even a computer settings issue. I tried the WordPress iOS app on my phone and i cannot do anything with comments through the app either. Won’t let me edit, approve, reject….nothing.

Seems to me that it is something with our particular theme or with WordPress. Are there any known issues? Our current theme is Comet by Frostpress.
staff-blorbo · Staff · Oct 17, 2011 at 10:25 pm
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I just switched your role to Contributor, then back to Administrator.

Would you please try again?
davisconnectiongroup · Member · Oct 17, 2011 at 10:56 pm
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Didn’t seem to change anything…
staff-blorbo · Staff · Oct 17, 2011 at 11:03 pm
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Are you logged in as davisconnectiongroup for the blog http://geoandjill.com/ through the app?
davisconnectiongroup · Member · Oct 17, 2011 at 11:16 pm
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Yes.
staff-blorbo · Staff · Oct 18, 2011 at 6:50 am
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That’s very strange, I can only see the problem when logged in under your account.

If you don’t mind waiting, I’m going to pass this up the change for some further digging.
davisconnectiongroup · Member · Oct 18, 2011 at 6:42 pm
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Would love to find a solution!
Thanks…
staff-blorbo · Staff · Oct 18, 2011 at 10:46 pm
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This should be all fixed up now. Sorry for the trouble!
davisconnectiongroup · Member · Oct 19, 2011 at 9:16 pm
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Thanks!
Seems to work for new comments. However, I still can’t do anything with comments before the fix. Will I have perpetually pending comments?
davisconnectiongroup · Member · Oct 19, 2011 at 9:16 pm
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Also – would be great to know what the solution was in case I come across that again.

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