Amateur project got official support, abandoned relic needs to be removed

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  yetelchen · Member · Nov 14, 2022 at 10:44 am

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  Dear support team,

  this is not a standard case of lost credentials.

  We started out as a volunteer project and eventually decided to go public and create a website. A member whom we cannot contact anymore created this website and left it in an unfinished state for years.

  In the meantime, the project gained official support of the city and has its own website now (https://www.muenster.org/projektmarischa/).

  The problem is: Google still lists the website hosted on your platform and people try to contact the project this way. Could you please remove it completely, set it to private or prevent it from being indexed by search engines?

  If this is not the correct way to ask for your support, please provide us a little help how to proceed. We were considering copyright infringement or something, but this idea is born from despair.

  We would greatly appreciate your help!

  Thank you very much in advance
  Bernhard

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Nov 14, 2022 at 2:36 pm

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  Hi there:

  I’m not showing any content under the site yetelchen.wordpress.com. Is this the correct site URL?

  If not, please provide the URL of the site you need help with and we’ll be better able to advise.

  Thanks!

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  yetelchen · Member · Nov 14, 2022 at 2:39 pm

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  I’m sorry, I created this account for the sake of being able to contact anyone, sincere I could not find a single email address.

  This is the website I was asking about:
  https://marischamuenster.wordpress.com/author/marischamuenster/

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  staff-doublebassd · Staff · Nov 14, 2022 at 2:50 pm

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  Hi there,

  If you no longer have access to the account email or any other proof of ownership, the Account Recovery Team is who you would need to talk to in regard to potentially setting the site private for you.

  Since you are unable to fill out the form, please contact our Account Recovery Team directly at passwordhelp@wordpress.com and let them know about what you shared with us here. They’ll let you know what your options are for this account.

  Please visit our support page for more information on recovering your account.

  Thanks!

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  yetelchen · Member · Nov 15, 2022 at 10:59 am

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  Thank you very much, I couldn’t find any email address in an pretty extensive search.

  I will try it there.