Amex currency not working

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  violettekraemer · Member · Jul 20, 2015 at 4:23 pm

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  Hello,

  I am trying to pay for a premium account using an amex (french account) and the currently on the website is in euros but I still get the error message: “This transaction cannot be processed due to an unsupported currency.” Anyone else having this issue or knows how to fix it…?

  Thanks!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 20, 2015 at 4:26 pm

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  Below are the only accepted means of payment.
  http://en.support.wordpress.com/payment/

  WordPress.com uses PayPal as the payment processor, and as such, can only accept payment from countries they support: https://www.paypal.com/worldwide/

  If for whatever reason, they have chosen to block payment from your country, you will not be able to purchase an upgrade here unless you have a source of payment outside of your country. Note: You can buy a prepaid credit card from an approved country.

  In addition to major credit cards Mastercard, VISA, American Express, Discover, and PayPal https://www.paypal.com/worldwide/ WordPress.com can accept echecks and some debit cards.

  The debit card must have a VISA or Mastercard symbol on it, and should work just like a credit card when selecting the VISA or Mastercard option on the payment form, even though it’s a debit card.

  More about echecks here:
  https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=13054&topicID=11500008&m=TCI

  If you do have a card from a supported country and a card that does meet the criteria above then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  brookedot · Member · Jul 21, 2015 at 8:46 pm

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  Hi Violette,

  Looks like you were able to renew your plan using PayPal. Just to clarify on the American Express question, does the card normally charge USD or Euros? If I remember right all transactions on American Express cards must be made in USD but I could be thinking of something else :)