An account, but not?
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I created this account to ask the question below:
When I go to ‘mysite’.org/wp-admin/profile.php, it allows me to login with the email associated with it, hello@vegan….com. It works fine. I can add pages, edit, make posts, etc.
However, I am trying to verify my domain via a DNS TXT file and I need to go to my domains page.
But, when I go to WordPress via their link to go straight to the page to perform the action above, it asks me to log in again. I try logging in using the same credentials as before, but it says there is no account with that username/email.
I have no idea what to do or if my account is even real? Please help!
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Hi there:
Can you let us know what the URL is of the site where you’re having this problem? Once we have that information, we’ll be better able to advise. Thank you!
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Thanks for that information! It looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted at GoDaddy.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.
You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
You can also reach out to GoDaddy Support for help with this. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you with this problem.
I hope that helps!
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