"An error occurred while refunding your upgrade. Please contact support"

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  gregrwelch1 · Member · Oct 2, 2013 at 9:01 pm

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  I received this message after clicking a WP email confirmation. There are two blogs that need to be cancelled and refunded.

  The blog I need help with is: (visible only to logged in users)

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  gregrwelch1 · Member · Oct 4, 2013 at 6:03 pm

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  HELLO

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  1tess · Moderator Emeritus · Oct 4, 2013 at 6:06 pm

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  I’ve added a modlook so staff will see this topic. Please be patient. If you subscribe to this topic then you’ll be notified when someone responds.

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  timethief · Member · Oct 4, 2013 at 6:10 pm

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  Hello there,
  Provided you are logged in under the same username account that registered the blog and purchased the upgrade for any blog, you can request a refund from your dashboard.

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  http://en.support.wordpress.com/upgrades/#refunds
  If applicable also see http://en.support.wordpress.com/bundles/#canceling-a-bundle

  Note: It takes from 1 – 2 weeks for the refund to be received.

  It sounds like you may have more than one username account. Note: you must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog and purchased the upgrade to access the blog.

  Clicking this link should display all your blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden

  If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
  follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility

  If you have lost your log-in information you can visit https://en.wordpress.com/wp-login.php?action=lostpassword
  and if required click the “Need More Help” link and complete the form for account recovery.

  If those actions do not resolve your issue please type both of the URLs into this thread. Are both blogs registered under the same username account? If not then provide both username accounts.

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  timethief · Member · Oct 4, 2013 at 6:13 pm

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  @1 Tess
  Almost every time this arises the blogger is not logged in under the correct username account. Or they are logged in under the correct username account but they did not purchase the upgrade and some other official user of the site purchased it.

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  rachelmcr · Member · Oct 7, 2013 at 3:21 pm

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  Hi there,

  Can you please provide the address of the two blogs and the exact upgrades you tried to cancel and refund? I’d be happy to look into this for you!

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  gregrwelch1 · Member · Oct 7, 2013 at 8:53 pm

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  Hi,

  1) estoneworks.wordpress.com
  2) eswcares.wordpress.com

  $99
  $30 (CSS)
  $30 (NoAds)
  $60 (Video)

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  rachelmcr · Member · Oct 8, 2013 at 6:49 am

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  Hi there, thank you for sending this information. I just sent you an email so we can discuss the private details of these purchases. You can reply to that email or let me know here if you don’t receive it. Thanks!