An online consultant installed Elemento
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Yes I know what was I thinking… I am now unable to edit any of my pages through basic editor or elementor…
Would I be best starting from scratch or is my website retrievable?
Many thanks for any advice or suggestions…. Especially from official WordPress connected people 🙈 -
Hi there, let us know your site address so we can point you in the right direction for support. Keep in mind that this support forum assists users with free websites hosted on the WPcom platform. WPcom (where we are ) and WP are separate entities with different documentation and support forums. More information about the differences can be found here: https://wordpress.com/support/com-vs-org/
In case you need help with a site using the open source WP software, head over to https://wordpress.org/support/ where you’ll find documentation and users who have more experience with the software you are using. If you don’t have a username on the ORG forums you can register one on the top of that page.
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Hello again, looking at your domain’s name servers, your site is hosted with https://hostgeek.com.au/ rather than hosted here on WPcom. Have you tried contacting your web hosting provider for assistance in accessing your site?
In general for help with the WordPress open source software, head over to https://wordpress.org/support/ where you’ll find documentation and users who have more experience with the software you are using. If you don’t have a username on the ORG forums you can register one on the top of that page.
Again, this support forum assists users with free websites hosted on the WPcom platform. If you haven’t yet, reading this will explain more about the differences:
https://wordpress.com/support/com-vs-org/ -
Hi Justjennifer, Many thanks for the guidance.. totally a newbie here.
My issue “appears to be” being caused by a broken enfold plugin…. and another hour online with another paid specialist he was unable to rectify
He/we tried to
– delete elementor
Trying to fix in recovery mode
– re-install and update enfold
– update themesNo luck Any ideas?
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Hi, @jrbee2
Your site is not hosted on WordPress.com, but using the open source WordPress.org software at another hosting provider.For general help with the version of WordPress you’re using, you can ask the WordPress.org community over at https://wordpress.org/support/forums/
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