an unauthorized renewal and request for immediate refund
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I bought into a site last year called alma trail. I made sure to turn the autorenewal off. Now WordPress bypasses that and directly takes money out of my paypal without my authorization. There is no way but to endlessly type to these boxes in order to get some immediate answer.
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To disable autorenew, provided you are logged in under the same username account that purchased the upgrades go to > Store > My Upgrades and click the “disable auto-renew” link.
Also provided you are logged in under the same username account that purchased the upgrades, you ought to be able to request a refund from your dashboard > Store > My Upgrades
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
http://en.support.wordpress.com/upgrades/#refunds
Note: It takes from 1 – 2 weeks for the refund to be received. -
Why has wordpress taked 18 dollars and for what purpose. I build a blog under almatrail. how does this get reimbursed. I am sorry. I need help to fix this.
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Please complete the refund request and wait patiently for Staff to assist you. This thread is tagged for their attention and when they have worked their way forward through the threads marked for them previous to this one they will address your issue. Subscribe to the thread so you are notified when they respond and please be patient while waiting.
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I have to thank you for your prompt response. I have worked through the links you sent but there is no reference to a refund request. It loops me back to this site. I will wait for a response that 18 dollars will be refunded back into my paypal account/ Thankyou again, S~
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Not to worry as Staff will get to this thread and assist you as soon as they can. Simply subscribe so you are notified when they do.
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We volunteers have absolutely no idea, but two hours is pretty short waiting time. You could be looking at a few days.
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I understand. Is there an accounting department I can contact to get to the right person or do I have only this channel to connect to – Staff.
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If you would still like to use the site at almatrail.com or the domain at a different hosting provider, please log into the site using the account information you used to set up the site at almatrail.wordpress.com, which is a different account from almatrail.com. On that site’s Dashboard you will have further information you can use to contact us to resolve the payment issue: https://almatrail.wordpress.com/wp-admin/
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