Analytics is not recording all Data, only some

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  cathalrooftoptwentytwoie · Member · Jun 1, 2021 at 3:39 pm

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  My client’s site has been running for over a month now, however Google Analytics is only recording some of the data. I also use Oribi to track traffic and it is saying we have had 18 visitors today while GA is saying 0. I can however see Real Time traffic on Analytics.

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  staff-blorbo · Staff · Jun 1, 2021 at 5:11 pm

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  I don’t see any WordPress.com sites under your account here.

  What is the URL of the site with the problem?

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  cathalrooftoptwentytwoie · Member · Jun 2, 2021 at 1:23 pm

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  The site in question is – https://jdkitchens.ie/

  It’s a strange one – when I am on the site I can see it recorded on the Real-time report. However that data is not recorded in the traffic channel or as users on site.

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  helper-heroponriki · Member · Jun 2, 2021 at 3:44 pm

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  Thanks for providing your site URL. It looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

  You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  The WordPress.org forums are a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forum/how-to-and-troubleshooting

  You can also reach out to your host for help with this. Since they’re hosting your site’s files, they also have access to those files and could also be able to help you here.