Anemone Theme – Background Image

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  mita71 · Member · Jan 10, 2018 at 3:19 pm

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  Hi there,

  I’m trying to change the Background Image in my theme (Anemone). When I go to the theme customizer -> Colors & Backgrounds ->Background, and then select an Image, for some reason the image does not display or change the background. I’ve tried a bunch of different images and none of them work.

  I have no trouble changing the colors and pallettes, it’s just the background image function that doesn’t seem to work.

  Thanks for your help!
  Mita

  The blog I need help with is: (visible only to logged in users)

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  ismaeliea · Member · Jan 10, 2018 at 3:22 pm

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  Hi there!

  Thanks for reaching out. So, you may first want to use a different browser, as some browsers can have this issue.

  If that doesn’t work — then you can also learn more about Custom Backgrounds here.

  Should you have any more questions or didn’t help you, please reply and I’ll help anyway I can best.

  Thanks!
  Alisson

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  mita71 · Member · Jan 10, 2018 at 3:32 pm

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  Thanks Alisson!
  I tried a different browser and it still doesn’t seem to work.
  It’s funny because I can select an image successfully, it just doesn’t update anything.

  Thanks,
  Mita

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  ismaeliea · Member · Jan 10, 2018 at 3:36 pm

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  Hi there,

  Okay! Thanks for letting me know. Next, open the Customizer in a new tab, and select the image — then try and publish it.

  Or, if you have a lot to save at one time, try refreshing the customizer, and save it then.
  Tell me if that still doesn’t work.

  Thanks!
  Alisson

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  timethief · Member · Jan 10, 2018 at 11:01 pm

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  Please act on all the tips here https://en.support.wordpress.com/browser-issues/ first.

  • Make sure you are running an up to date browser version found at http://browsehappy.com
  • Make sure you have both JavaScript and third party cookies enabled https://en.support.wordpress.com/third-party-cookies/#how-do-i-enable-third-party-cookies.
  • Disable any adblocker browser add-ons and all browser extensions and adons.
  • Try clearing your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache
  • Try using another browser.

  Have you tried using live chat support?

  This is the support forum for those who have the wordpress.COM free plan. All sites with upgraded plans like yours include access to live chat support. https://en.support.wordpress.com/live-chat/ https://wordpress.com/help/contact At times when all operators are busy or unavailable, you’ll be able to get through to private email support.

  If you are not successful post this specific info into the live chat support form :
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/